Return Policy

 

Thank you for your purchase! We hope you're satisfied with your order. However, if you're not completely happy for any reason, we offer a full refund or store credit. Please review our return policy below for more details.

 

RETURNS

Returns must be postmarked within 30 days of the purchase date. Items must be in new, unused condition.

 

RETURN PROCESS

To return an item, please email our customer service team at Sales@CarniVault.com to request a Return Merchandise Authorization (RMA) number. Once you have the RMA number, securely pack the item in its original packaging along with proof of purchase, and mail it to the following address:

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CarniVault

Attn: Returns

350 N 2nd E,

Rexburg, ID 83440
United States

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Please note that return shipping costs are your responsibility. We recommend using a trackable shipping method for your return.

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REFUNDS

Once we receive your return and inspect the item, we will process your refund. Please allow up to 14 days for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your card issuer. You will receive an email notification once your return has been processed.

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EXCEPTIONS

If your product is defective or damaged, please contact us at the details below to arrange for a refund or exchange.

 

QUESTIONS

For any questions about our return policy, feel free to reach out to us at: Sales@CarniVault.com

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